Privacy Policy

1. Introduction

Welcome to B3 - Bean, Brew and Beyond ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using our app, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Participate in our loyalty program
• Contact customer support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone number)
• Delivery addresses
• Payment information (processed securely through Razorpay)
• Order history and preferences
• Loyalty points and rewards data
• Profile photos and user-generated content

2.2 Automatically Collected Information

When you use our app, we automatically collect certain information, including:

• Device information (model, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited)
• Location data (with your permission) for outlet recommendations
• Usage data (features used, time spent, interactions)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Social media login information (if you choose to login via social accounts)
• Payment processing information from Razorpay
• Analytics data from Google Analytics

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and delivery
• Account Management: To create and manage your account, including loyalty program participation
• Communication: To send order confirmations, updates, and customer service communications
• Personalization: To personalize your experience and recommend products
• Marketing: To send promotional offers and updates (with your consent)
• Analytics: To analyze usage patterns and improve our services
• Security: To protect against fraud and ensure platform security
• Legal Compliance: To comply with legal obligations and resolve disputes

4. How We Share Your Information

We may share your information in the following situations:

4.1 Service Providers

• Payment Processing: Razorpay (for secure payment processing)
• Cloud Storage: Supabase (for database and authentication)
• Analytics: Google Analytics (for usage analytics)
• Push Notifications: Firebase Cloud Messaging
• Maps: Google Maps (for location services)

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-DSS compliant providers (Razorpay)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request transfer of your data to another service
• Opt-Out: Opt-out of marketing communications
• Withdraw Consent: Withdraw consent for data processing where applicable
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@beanbrewbeyond.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods:

• Account Information: Until you request deletion or account is inactive for 3 years
• Order History: 7 years (for tax and legal compliance)
• Payment Information: Retained by payment processor per their policies
• Marketing Data: Until you opt-out or unsubscribe

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our app and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Types of cookies we use:

• Essential Cookies: Required for the app to function
• Analytics Cookies: Help us understand how users interact with the app
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track advertising effectiveness

11. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of every website you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

For significant changes, we will provide a more prominent notice (including, for certain services, email notification or in-app notification).

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Consent

By using our app, you hereby consent to our Privacy Policy and agree to its terms.