Cancellation, Returns & Refunds

This policy covers orders placed on beanbrewbeyond.com, including coffee subscriptions. If anything here is unclear, write to us and we will explain it.

In short

• Cancel any time before your beans are roasted from your order page, and get every rupee back. We never charge for cancelling.
• Once roasted, coffee cannot be returned because it is a fresh, perishable food. This does not affect your right to a refund if something is wrong.
• Damaged, wrong or missing? Tell us within 7 days of delivery, with photos, and we will replace it or refund it in full, as you prefer.
• Not arrived 10 days after dispatch? We send a replacement or refund you in full.
• Refunds always go back to the way you paid. Banks usually show them within 5 to 7 working days.

1. Cancelling an order

If you cancel

We roast every order fresh, so an order can be cancelled online until your beans have been roasted.

• Sign in to your account, open the order, and tap Cancel this order. The button is there for as long as the order can still be cancelled.
• The full amount you paid, including shipping, is refunded to the way you paid. You do not need to ask for it separately.
• There is no cancellation charge, ever.
• If you checked out as a guest, we created an account for your email at checkout. Sign in with a password or a sign-in link sent to that email to see the Cancel button.
• Once your beans have been roasted, the order can no longer be cancelled online. Write to us anyway: if the parcel has not yet been collected by the courier, we will see what we can do.

If we cancel

We may cancel an order, in full or in part, if:

• an item is out of stock or a roast does not pass our quality check;
• we cannot deliver to your address or pin code;
• a price or description on the website was wrong;
• we cannot verify the payment, or the order looks fraudulent.

If we cancel, we tell you why and refund the full amount you paid for the cancelled items, including shipping if the whole order is cancelled. We do not charge you anything when we cancel.

2. Subscriptions

• A subscription is charged one delivery at a time. There is no advance balance to lose.
• You can skip the next delivery, pause, or cancel any time from the Subscriptions tab in your account. Cancelling takes effect immediately and you will not be charged again.
• A delivery that has already been charged is a normal order: you can cancel it before its beans are roasted, as above, and be refunded in full. After that it ships as usual.
• Our payment partners also let you stop a recurring payment from your bank or card provider.

3. Returns

Coffee

Coffee is a perishable food roasted to order, so we do not accept returns of coffee that you simply did not like or no longer want, whether the bag is opened or sealed. This does not limit your rights when something is wrong (see section 4).

Ground coffee (Grind & Send). Coffee we grind for you is made to your order. If we ground it differently from what your order says, that is a wrong item under section 4. If we ground it exactly as ordered, it cannot be returned.

Brew gear and other non-coffee items

Unused brew gear and merchandise can be returned within 14 days of delivery, in its original packaging. Write to us first. We will send you the return address and tell you any return shipping cost before you send anything. We refund the item once it reaches us and we have checked it.

Gift cards cannot be returned or exchanged for cash.

4. Damaged, wrong, missing or faulty items

If your order arrives damaged, with the wrong item or grind, with something missing, or with a fault, tell us within 7 days of delivery.

1. Write to hello@beanbrewbeyond.com or use “Get help with this order” on your order page, with your order number.
2. Send clear photos of the item, the outer box, and the shipping label.
3. We confirm within 48 hours and let you know what happens next.

You choose a replacement or a full refund for the affected items. If a replacement is out of stock, we refund you. If we need the item back, we arrange and pay for the pickup.

If you notice a problem after 7 days, write to us anyway. Your rights under consumer law still apply to goods that are defective or not as described, and we will look at every case.

5. Delivery problems

• Not delivered 10 days after dispatch: we send a replacement or give you a full refund, your choice.
• Lost or damaged by the courier: treated as damaged or missing under section 4.
• Tracking says delivered, but you did not receive it: tell us within 7 days of the delivery date. We investigate with the courier and replace or refund if the parcel cannot be found.
• We cannot deliver to your pin code: we cancel the order and refund you in full, unless you give us an alternative address we can deliver to.
• Parcel returned to us: if it comes back because the address was wrong or incomplete, the phone was unreachable, or delivery was refused, we refund the price of the items. The shipping cost of sending it out and back is not refundable.

The 10-day promise does not apply to delays caused by events beyond our or the courier’s control, such as natural disasters, strikes or government restrictions. We will still keep you informed and help.

6. How refunds work

• Where it goes. Refunds go back to the payment method you used: the same card, UPI account or bank account. We do not replace refunds with store credit unless you ask us to.
• When we start it. Cancellations are refunded immediately. Approved claims under sections 4 and 5 are refunded within 2 working days of approval.
• When you see it. Banks and card companies usually show a refund within 5 to 7 working days. The exact timing depends on your bank.
• Partial refunds. When only some items are refunded, you get the amount you paid for those items. Shipping is refunded only when the whole order is cancelled or refunded.
• Gift cards. Any part of an order paid by gift card comes back as gift card credit.
• Loyalty coins. Coins you spent on a cancelled order are returned to your account.
• Failed payments. If money left your account but the order was not placed, your bank reverses it automatically, usually within 5 working days. Write to us if it has not arrived.
• Other currencies. Orders paid in AED or USD are refunded in the same currency. Your bank may show a slightly different amount in your home currency because of exchange rates.

If you have not received a refund after 10 working days, write to us with your order number and we will trace it with the payment provider.

7. Complaints and grievance officer

We aim to resolve every problem through hello@beanbrewbeyond.com or the contact form (choose “Complaint / grievance”). We acknowledge every complaint within 48 hours and resolve it within one month.

You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

8. Your legal rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other law that applies to you.

9. Changes to this policy

We may update this policy. The version that applies to your order is the one shown on this page when you placed it.